Introduction

McAfee Enterprise Client Administrator is a powerful administration tool you can use to configure PC Medic for enterprise-wide operation. An easy-to-use administration console allows you to establish groups of workstations
(e.g. sales, engineering, admin, etc.), select and activate PC Medic features for particular user groups, and schedule PC Medic diagnostics that run in the background at a predetermined time. The Configuration Manager console can also collect statistics, alarm notifications, and other information you can use to assess the health of your network.

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Launching the McAfee Client Administration Console

Once you have installed McAfee Enterprise Client Administrator on the computer you want to use to configure PC Medic for network operation, you can use the McAfee Enterprise Client Administration console. To create, edit, and distribute rules and schedules that govern how PC Medic works to protect your network.

To launch the McAfee Enterprise Client Administrator, click Start, point to Programs, then to McAfee PC Medic. Next, choose McAfee Enterprise Client Administrator.

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Contacting McAfee

McAfee maintains a support staff with expertise in the each of the areas listed below. Click any of these topics for more information:

Customer Care

McAfee Training

Technical Support


McAfee Training

For information about scheduling on-site training for any McAfee product, call (800) 338-8754.

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Technical Support

McAfee is famous for its dedication to customer satisfaction. We have continued this tradition by making our site on the World Wide Web a valuable resource for answers to technical support issues. We encourage you to make this your first stop for answers to frequently asked questions, for updates to McAfee software, and for the latest news and information.

World Wide Web	www.mcafee.com
If you do not find what you need or do not have Web access, try one of McAfee’s automated services:

Automated Voice and Fax Response System	(408) 988-3034
E-mail	support@mcafee.com
McAfee dial-up Bulletin Board System	(408) 988-4004 1200 bps to 28,800 bps 8 bits, no parity, 1 stop bit 24 hours, 365 days a year
CompuServe	GO MCAFEE
America Online	Keyword MCAFEE
If the automated services do not have the answer you need, contact McAfee at one of the following numbers Monday through Friday between 6:00 a.m. and 6:00 p.m. Pacific time.

For corporate-licensed customers:

Phone	(408) 988-3832
Fax	(408) 970-9727
For retail-licensed customers:

Phone	(972) 278-6100
Fax	(408) 970-9727
To provide the answers you need quickly and efficiently, the McAfee technical support staff needs some information about your computer and software. Please have this information ready before you call:

Product name and version number

Computer brand and model

Any additional hardware or peripherals connected to your computer

Operating system type and version numbers

Network type and software version numbers

Contents of your AUTOEXEC.BAT file, your CONFIG.SYS file, and your system LOGIN script

Specific steps to reproduce the problem, if applicable

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Customer Care

To order products or obtain product information, we invite you to contact our Customer Care department by calling (408) 988-3832 or by writing to the following address:

McAfee Associates, Inc.

2805 Bowers Avenue

Santa Clara, CA  95051-0963

U.S.A.

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Installing McAfee Enterprise Client Administrator

McAfee Enterprise Client Administrator has two parts: PC Medic Administrator and PC Medic Client. You must install PC Medic Administrator on the computer you want to use to control PC Medic operations on your network. Install PC Medic Client on all systems you want to configure from your administrative system.

Before you begin, review the system requirements for installing and running McAfee Enterprise Configuration Manager.

Administrator system requirements

Client system requirements


System Requirements

McAfee Enterprise Client Administrator has two parts: PC Medic Administrator and PC Medic Client. You must install PC Medic Administrator on the computer you want to use to control PC Medic operations on your network. Install PC Medic Client on all systems you want to configure from your administrative system.

Before you begin, review the system requirements for installing and running McAfee Enterprise Configuration Manager.

Administrator system requirements

Client system requirements


Windows 95 system requirements

To install PC Medic Administrator or PC Medic Client on a Windows 95 system, you must first

1	Install the Windows Remote Registry Service.

 Note: Refer to the Windows 95 Resource Kit on your Windows 95 CD-ROM for information about the Remote Registry Service.

2	Enable the User-Level Access Control option in the Network control panel.

3	Select the Enable Remote Administration of this Server option in the Passwords control panel and enter the name of an appropriate administrator.

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Administrator system requirements

The administrative system must have:

•	A 486 or later processor

•	8MB RAM

•	Windows 95 or Windows NT 4.0

•	An SVGA 256-color display with 800 by 600 pixel resolution

•	Free hard disk space:

   For PC Medic application files: 20MB

   For documentation files: 1mb

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Client system requirements

The client systems must have the following minimum requirements:

•	A 486 processor or better

•	8MB RAM

•	Windows 95 or Windows NT 4.0

•	An SVGA 256-color display with 800 by 600 pixel resolution

•	Free hard disk space:

   For PC Medic application files: 17MB

   For documentation files: 1MB

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Installing PC Medic Administrator

1	Start your computer.

2	Do one of the following:

•	If installing from a CD-ROM, insert it into the CD-ROM drive.

•	If installing from files downloaded from a BBS or the McAfee website, decompress the zipped files into a directory on the network or your local drive.

3	Select ”Install PC Medic (Administrator)” from the installation menu.

4	Follow the on-screen instructions.

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Installing PC Medic Client

Select the type of installation you want to perform:

Installing from the PC Medic CD-ROM

Installing from Downloaded Files

Performing an unattended install

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Installing from the PC Medic CD-ROM

1	Start the client computer.

2	Insert it into the CD-ROM drive.

 Note: If you do not see the PC Medic installation menu appear, run SETUP.EXE.

3	Select “Install PC Medic” from the installation menu.

4	Follow the on-screen instructions.

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Installing from Downloaded Files

If installing from files downloaded from a BBS or the McAfee website, follow these steps:

1	Start the client computer.

2	Decompress the zipped files into a directory on the network or your local drive.

3	Run SETUP.EXE.

4	Select “Install PC Medic” from the installation menu.

5	Follow the on-screen instructions.

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Performing an unattended install

To perform an unattended installation using software distribution tools, follow these steps:

1	Edit the PCMCRESP.INI response file located in the Client subdirectory on the PC Medic CD-ROM.
Define the following values:

•	ClientUserName=

•	ClientCompanyName=

•	FolderName=

•	InstallPath=

•	Enter the network UNC path that the client will receive policies from. Specify a full UNC path, including the name of the policy file. The UNC path will look similar to this: \\server\share\path\policy.pcp

•	Enter an alternate path to the 2ndOpinion HTML files. You can configure your clients to retrieve the HTML files from the original PC Medic CD-ROM on a CD-ROM server. The path will look similar to this: HTMLPath=\\server\share\path

2	Distribute the contents of the Client subdirectory, including the modified response file, to the appropriate workstations using your favorite distribution software, such as McAfee’s Zero Administration Client (ZAC).

 Note: Refer to your software distribution documentation for further instructions.

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Editing Global Rules

To edit rules for all diagnostic categories, follow these steps:

1	Open the rule file you want to edit.

2	Select Edit Global Rules from the Rule File menu.

3	Choose User May Diagnose Problems to allow your PC Medic clients to run PC Medic’s Diagnose on their own system.

4	Select the diagnose options you want available to your PC Medic clients. The options include:

•	Allow Advanced Mode Diagnostics

•	Allow Silent Mode Diagnostics

•	Allow User to Fix Problems

•	Log Activity

5	Click the Crash Monitor tab to configure Crash Monitor features and actions.

6	Choose Allow Crash Protection to enable PC Medic’s Crash Monitor services on client systems and specify the actions that should be taken. Choose from the following actions:

•	Log Activity

•	Allow DMI Event Notification

7	Choose Allow System Monitors to enable PC Medic’s Crash Monitor services on client systems and specify the actions that should be taken. Choose from the following actions:

•	Notify User of Problem

•	Log Activity

8	Click OK.

9	When you are finished editing the rule file, click Save in the File menu then distribute to the appropriate workstations.

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Editing Rule Files

To edit a specific diagnostic category in a rule file, follow these steps:

1	In the Diagnostic Categories list (Figure 3-1), select the diagnostic category you want to edit.

The diagnostic categories include:

Applications

Hardware

Hard Drive

Multimedia

Modems/Dial-up Networking

Printing

System Resources

Viruses

Windows

2	Do one of the following:

•	Select a diagnostic category then select Edit Rule in the Rule menu

•	Double-click the diagnostic category of the rule you want to edit

3	Choose User May Diagnose Problems to allow PC Medic clients to run PC Medic’s Diagnose service on their own systems.

4	Select the diagnose options you want available to your PC Medic clients. The options include:

•	Allow Advanced Mode Diagnostics

•	Allow Silent Mode Diagnostics

•	Allow User to Fix Problems

•	Log Activity

5	Click OK.

6	When you are finished editing the diagnostic category, click Save in the File menu then distribute to the appropriate workstations.

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Editing a Diagnostic Category

1	Choose User May Diagnose Problems to allow PC Medic clients to run PC Medic’s Diagnose service on their own systems.

2	Select the diagnose options you want available to your PC Medic clients. The options include:

Allow Advanced Mode Diagnostics

Allow Silent Mode Diagnostics

Allow User to Fix Problems

Log Activity

3	Click OK.

4	When you are finished editing the diagnostic category, click Save in the File menu then distribute to the appropriate workstations.


Diagnostic Settings

1	Choose User May Diagnose Problems to allow your PC Medic clients to run PC Medic’s Diagnose on their own system.

2	Select the diagnose options you want available to your PC Medic clients. The options include:

Allow Advanced Mode Diagnostics

Allow Silent Mode Diagnostics

Allow User to Fix Problems

Log Activity

3	Click OK.

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Crash Monitor Settings

1	Select the Allow Crash Protection checkbox to enable PC Medic’s Crash Monitor services on client systems and to specify what PC Medic should do when a client computer crashes. Choose from the following actions:

Log Activity

Allow DMI Event Notification

2	Choose Allow System Monitors to enable PC Medic’s Crash Monitor services on client systems and specify the actions that should be taken. Choose from the following actions:

Notify User of Problem

Log Activity

3	Save your changes and click OK to close the Global Properties dialog box.

4	When you have finished editing the rule file, choose Save from the File menu. Next, distribute the edited rule file to the appropriate workstations


Distribute Rule

To distribute your PC Medic rule files, follow these steps:

 Note: PC Medic Client must be installed and running on all workstations that will receive rule file distributions.

1	Open the PC Medic rule file you want distribute.

2	Choose Distribute Rules from the Rule menu. Your entire network will appear in the Distribute Rule
dialog box.

3	Click + to expand the directory tree for your network, then select the computer that you want to receive the rule file. You can also specify the computer’s name with Uniform Naming Convention (UNC) terminology in the computer text box.

 Note: You must have rights to remotely administer the target computer.

4	Click Properties to view basic information about the remote computer and to verify the location for the rule file.

5	Click OK to return to the Distribute Rule dialog box.

6	Click Pull to have the remote computer download the rule file from your administrative computer.

7	Click Send to distribute the rule file to the specified computer.


Remote Computer Properties

Use this page to view basic information about the remote computer and to verify the PC Medic rule file assigned. Select This Computer Uses a PC Medic Rule File checkbox to view the PC Medic rule file assigned and it’s location.


Scheduling Actions

1	Enter a description of the action you want to perform in the Description text box.

2	In the Action text box, use the drop-down menu to select one of the following options:

Diagnose

Run Application

3	Enter the program path for the application you want to schedule. You can use the Browse button to locate the application.

4	Enter any additional command-line parameters for the selected application in the Arguments text box.

5	If you want to specify a program to start the selected application in, enter the program path in the Start In text box. You can use the Browse button to locate the program.

6	Use the drop-down menu in the How Often text box to specify the frequency in which the application should run.

7	In the Starting At text box, use the arrow keys to specify the exact time you want the application to run.

 Note: If you choose Weekly or Monthly, specify the day of the week or the day of the month you want the application to run.

8	In the Options menu, choose from the following options:

Log Activity

Skip Interval if Missed


Distributing rule files

To distribute your PC Medic rule files, follow these steps:

 Note: PC Medic Client must be installed and running on all workstations that will receive rule file distributions.

1	Open the PC Medic rule file you want distribute.

2	Choose Distribute Rules from the Rule menu. Your entire network will appear in the Distribute Rule
dialog box.

3	Click + to expand the directory tree for your network, then select the computer that you want to receive the rule file. You can also specify the computer’s name with Uniform Naming Convention (UNC) terminology in the computer text box.

 Note: You must have rights to remotely administer the target computer.

4	Click Properties to view basic information about the remote computer and to verify the location for the rule file.

5	Click OK to return to the Distribute Rule dialog box.

6	Click Pull to have the remote computer download the rule file from your administrative computer.

7	Click Send to distribute the rule file to the specified computer.

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Adding Scheduled Actions

To schedule diagnostic scans or other PC Medic operations to run automatically on your PC Medic client workstations, follow these steps:

1	Do one of the following:

•	Select Add Scheduled Action from the Rule menu.

•	Right-click in the Scheduled Actions text box and select Add Action.

2	Enter a description of the action you want to perform in the Description text box.

3	In the Action text box, use the drop-down menu to select one of the following options:

•	Diagnose

•	Run Application

4	Enter the program path for the application you want to schedule. You can use the Browse button to locate the application.

5	Enter any additional command-line parameters for the selected application in the Arguments text box.

6	If you want to specify a program to start the selected application in, enter the program path in the Start In text box. You can use the Browse button to locate the program.

7	Use the drop-down menu in the How Often text box to specify the frequency in which the application should run.

8	In the Starting At text box, use the arrow keys to specify the exact time you want the application to run.

 Note: If you choose Weekly or Monthly, specify the day of the week or the day of the month you want the application to run.

9	In the Options menu, choose from the following options:

•	Log Activity

•	Skip Interval if Missed

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Editing Actions

To edit PC Medic actions described in a rule file, follow these steps:

1	Select the action you want to modify in the Scheduled Actions list.

2	Do one of the following:

•	Click Edit Action in the Rules menu

•	Right-click the listed action and select Edit Action

•	Double-click the selected action

3	Make the necessary edits and click OK.

4	When you are finished editing PC Medic actions, click Save in the File menu then distribute to the appropriate workstations.

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Configuring Rule Files

PC Medic administration requires rules and schedules that direct each of the client computers on your network to use their local copies of PC Medic to perform diagnostic functions and other preventative maintenance. To create or modify these rules, start the McAfee Enterprise Client Administration console, then follow these steps:

1	To create a new rule file, choose Save from the File menu then enter a name for the new rule file. The McAfee Enterprise Client Administrator will save a new rule file with default settings. You can change these rules to suit your needs, then save the file again.

To edit an existing rule file, choose Open from the File menu, then select the rule file you want to change.

 Note: PC Medic administration rule files have a .PCP extension. You’ll find them in the McAfee\PCMedic directory.

2	Choose the type of change you want to make to the file from the Rule menu, see.

Editing Global Rules

Editing Rule Files

Adding Scheduled Actions

Editing Actions

3	After you have completed your changes, choose Save from the File menu to save your rule file. Distribute the rule file to the appropriate workstations.

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Allow Advanced Mode Diagnostics

Select this checkbox to allow your PC Medic user’s to run advanced diagnostic scans on their own computers.

 Note: An advanced mode diagnostic scan performs a detailed analysis of your PC. This process may take more time to complete than a standard diagnosis. McAfee advises that you use this option if you perform a standard diagnosis, resolve the listed problems, and still run into system performance issues.


Allow Silent Mode Diagnostics

Select this checkbox to run diagnostic scans in silent mode.

 Note: A silent mode diagnostic scan runs the diagnostic process transparently. No status or message prompts will appear as the program runs.


Log Activity

Select this checkbox to log all PC Medic activity in PCMEDIC.LOG, the PC Medic log file.


Notify User of Problem

Choose this option if you want the user notified of problems reported by

PC Medic.


Allow User to Fix Problems

Select this checkbox to allow your PC Medic user’s to resolve problems discovered by PC Medic on their computers.


Diagnose

Choose this option to configure PC Medic's Diagnose application to run at a scheduled time. If you choose this option, continue with step 7.


Run Application

Choose this option to configure other applications and utilities to run at a scheduled time. If you choose this option, continue with step 4.


Skip Interval if Missed

Choose Skip Interval if Missed to skip the scheduled application if the interval is missed.

  Note: The scheduled application cannot run if the system is busy or shut down. If this option is not selected and the interval is missed, the application will run the next time the system is available.


Allow DMI Event Notification

Select this checkbox to tell PC Medic to send an alert message to a DMI browser when a client’s computer crashes.